Guardly Support
How can we help?
Get help with bookings, payments, cancellations, or your account. We answer every message.
Email us
For anything at all — questions, booking issues, account requests — write to hello@joinguardly.com. We typically reply within one business day.
Already using the app? Contact Support in the app is the quickest path for booking-related help.
Help with a booking
The fastest way to get help with an active or upcoming booking is Contact Support inside the Guardly app — open your booking and tap "Get help". Our team sees the booking details alongside your message, so you don't have to explain from scratch.
Cancellations and refunds
You can cancel a booking from the app at any time. Whether a fee applies depends on how far in advance you cancel — the current tiers are always listed on our cancellation policy page. Refunds go back to your original payment method.
Payments and receipts
Cards are charged when a booking is confirmed, and you receive an itemized receipt by email when the shift is completed. If a charge looks wrong, email us with the booking date and we'll look into it.
Account questions
You can update your profile, payment methods, and notification settings in the app or by signing in on this site. To close your account for good, see deleting your account below.
Working as a professional
Questions about applying, certifications, payouts, or your application status? Start at the professionals page or email us — include the email address you applied with.
Deleting your account
You can permanently delete your Guardly account and its data yourself — no email required:
- On the web: sign in, then go to Account → Profile (or Pro → Profile for professionals) and choose Delete account.
- In the app: open Profile → Settings → Delete account (professionals: Profile → Delete Account).
Deletion permanently removes your profile, login, booking history, reviews, saved payment methods, messages, and any documents on file. It cannot be undone. If you have an active or upcoming booking, finish or cancel it first — and professionals with earnings still owed need to complete payout setup (or contact us) before deleting. Prefer we handle it? Email hello@joinguardly.com from your account's email address.
Looking for our policies? See the Terms of Service, Privacy Policy, and Cancellation Policy.